![]() The next morning, we were going to check out from our room and noticed that the resort fee was back on our room, so I called the front desk to see why it was added back on. We said we still wanted the room and it took her at least 20 minutes with one error after another (saying our card was refused, then saying no it was working, etc) until she finally had it set up. The front desk woman said they did have a room available but that we could not have it at our group rate. Then someone called later and said transportation would be provided.Īfter the event, it was almost midnight and we were concerned about another member of our group driving home, so we needed to add an additional room. Then she checked and said no, our group had not set it up. Our event was to be at another building about ten minutes away and the information book in room said complimentary transportation to all resort locations was included and showed a number to call when I called the number, she said no it was not available during the winter unless our group set it up. She checked and said we were correct and gave us our room key. Upon check in, the agent said a resort fee would be added, so we told her our group was not supposed to have to pay that. We were with a group and were told by the group we should not have to pay the resort fee. I was polite and courteous in all of my conversations with them. However, we went through so much aggravation, I will never go again and my husband's group has decided not to hold their conference there. It is a shame that this is so poorly run, because it is a very beautiful property.
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